GOOGLE IT SUPPORT PROFESSIONAL CERTIFICATE

Google IT Support Professional Certificate: Technical Support Fundamental
There’s a big problem in the world right now. There are hundreds of thousands of IT support jobs just waiting for skilled candidates to fill them. They’re available at this very moment and there are companies large and small that really want to hire motivated people. With technology seeping into nearly every aspect of business is growing by the second but that’s just half the story. There are lots of people around the world like you, who are looking for a flexible way to learn the skills necessary to get that entry level IT support role. There might be a few obstacles in the way, maybe you don’t have a university degree, or the access, or flexibility to take in person training’s, or maybe the cost is just too high. Whatever the reason, you’re looking for an accessible hands on way to learn the skills that companies are hiring for. Google are thrilled to welcome you to the IT Support Professional Certificate Program. This program is designed to give you the foundational skills and confidence required for an entry level IT support role, whether it’s doing in person support, or remote support or both. What’s really special about this program is that learners get a hands on experience, through a dynamic mix of labs and other interactive exercises. Just like what you’d encounter in a help desk role. This curriculum is designed to get you job ready. But we’re taking it one step further, when you complete this program you’ll have your opportunity to share your information with Google, Bing of America and other top employers looking to hire entry level IT support professionals.

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How the Professional Certificate works

Take Courses

What if I am not an IT person?

Read below👇

Technology can open doors and allow you to achieve things that even you didn’t expect. Growing up, I never pictured that I would be in technology. I didn’t ever even expect to go to college. I don’t think that it’s about college. I do think that you need to be interested in learning. You need to be willing to push yourself, question assumptions, and challenge other people. I’ve worked with a lot of people who have not gone to a four year college and have been incredibly successful at Google and at other large companies and small companies even that I’ve worked for here in Silicon Valley. Being willing to acknowledge what you don’t know. But being interested and be like, okay I don’t know that, but I can figure it out. Or I want to see if I can figure it out. Testing your boundaries and pushing yourself really will drive your success beyond what you think you could achieve.

Earn the Certificate

When you finish all of your courses, you’ll receive a shareable electronic Certificate that you can add to your resume and LinkedIn.

The Courses in this Professional Certificate

2 hours to complete

Introduction to IT

Welcome to Technical Support Fundamentals, the first module of the IT Support Professional Certificate! By enrolling in this course, you are taking the first step to kick starting your career in tech. In the first week of the course, we’ll learn about how computers were invented, how they’ve evolved over time, and how they work today. We will also learn about what an “IT Support Specialist” is and what they do in their job. By the end of this module, you will know how to count like a computer using binary and understand why these calculations are so powerful for society. So let’s get started!

Topics

  • What an IT support specialist can do
  • Program survey
  • History of computing
  • Abacus to analytical
  • Digital logic
  • Character encoding
  • Computer architecture overview

videos (Total 51 min), 6 readings, 3 quizzes

2 hours to complete

Hardware

In the second module of this course, we’ll learn about what’s inside a computer. We’ll learn all about the hardware components or different pieces inside a computer. We’ll discover
what each component does and how they work together to make a computer function. By the end of this module, you will also know how to build a computer from scratch!

Topics

  • Modern computer
  • Programs and hardware
  • Overclocking
  • RAM
  • Motherboards
  • Power supplies
  • BIOS
  • Computer assembly

13 videos (Total 69 min), 4 readings, 3 quizzes

Total Classes : 6

Modules : 2

Cost : N 30,000

5 hours to complete

Operating System

In the third module of this course, we’ll learn about operating systems. We’ll discuss the common operating systems that are used today and understand how they work with the computer hardware. We’ll learn about the “boot process” of an operating system and show you how to install Windows, Linux and Mac OS X operating systems from.

Topics

  • Module introduction
  • Files and file systems
  • P&M&.I/O management
  • Interacting with the OS
  • Logs
  • The boot process

19 videos (Total 63 min), 5 readings, 5 quizzes

 

2 hours to complete

Networking

In the fourth module of this course, we’ll learn about computer networking. We’ll explore the history of the Internet and what “The Web” actually is. We’ll also discuss topics like Internet privacy, security, and what the future of the Internet may look like. You’ll also understand why the Internet has limitations even today. By the end of this module, you will know how the Internet works and recognize both the positive and negative impacts the Internet has had on the world.

Topics

  • Networking and hardware
  • Language of the internet
  • The web
  • History of the internet
  • Internet of things
  • Impact
  • Privacy and Security

13 videos (Total 43 min), 1 reading, 2 quizzes

Total Classes : 6

Modules : 2

Cost : N 30,000

3 hours to complete

Software

In the fifth module of this course, we’ll learn about computer software. We’ll learn about what software actually is and the different types of software you may encounter as an IT Support Specialist. We’ll also explore how to manage software and revisit the concept of “abstraction.” By the end of this module, you’ll use the Qwik labs environment to install, update and remove software on both Windows and Linux operating systems.

Topic

  • What is software
  • Types of software
  • Revisiting abstraction
  • Recipe for computing
  • Interacting with software
  • Managing software
  • Software Automation
  • Graded external

10 videos (Total 25 min), 1 reading, 4 quizzes

4 hours to complete

Troubleshooting

Congratulations, you’ve made it to the last module of the course! In the final week, we’ll learn about the importance of troubleshooting and customer support. We’ll go through some real-world scenarios that you might encounter at a Help Desk or Desktop Support role. We’ll learn why empathizing with a user is super important when working in a tech role. Finally, we’ll learn why writing documentation is an important aspect of any IT role. By the end of this module, you will utilize soft skills and write documentation to communicate with others.

Topics

  • Questions asked
  • Isolating the problem
  • Follow cookie crumbs
  • Amir attributes
  • Anatomy of an interaction
  • Upgraded plugin; customer service
  • Customer service
  • What to expect
  • Module wrap up

24 videos (Total 72 min), 2 readings, 4 quizzes

Total Classes : 6

Modules : 2

Cost : N 30,000

About Google

The IT Support Professional Certificate program is part of Grow with Google, an initiative that draws on Google’s 20-year history of building products, platforms, and services that help people and businesses grow. Through programs like these, we aim to help everyone– those who make up the workforce of today and the students who will drive the workforce of tomorrow – access the best of Google’s training and tools to grow their skills, careers, and businesses.